FAQs
How long does it take for my order to ship? When will I receive it?
We process orders as quickly as possible! Most orders are shipped within 1-2 business days, with delivery typically taking 4-7 days. In rare cases, unforeseen delays may occur, but if an extended timeframe applies, it will be noted on the product page. We take pride in offering some of the fastest shipping and most responsive customer service in the industry.
What payment methods do you accept?
We accept a variety of payment options, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay & Google Pay
What is your return policy?
We stand by the quality of our products and offer a 30-Day Money-Back Guarantee on all items. You can review the full details of our 30-Day Return Policy at the bottom of the page.
Can I cancel my order?
Yes! You can cancel your order for a full refund as long as it has not yet shipped. To request a cancellation, please contact us immediately at support@thesolsticeliving.com. Once an order has shipped, it falls under our 30-Day Return Policy.
What if my product arrives damaged?
We ask that you carefully inspect your package upon arrival. If you notice any visible damage—whether to the item itself or the packaging—please note it when signing for delivery. If you suspect damage but cannot inspect the item immediately, write “suspect damage” on the delivery receipt. In the event your order arrives damaged, please take clear photos and email them to support@thesolsticeliving.com, and we’ll work swiftly to resolve the issue.
How do I place an order?
Ordering from The Solstice Living is easy!
- Select your desired product and click “Add to Cart.”
- Proceed to checkout and enter your shipping and payment information.
- Confirm your order and receive an immediate confirmation email.
If you prefer to place an order over the phone, feel free to call us at 941-260-0044.
How do I know when my order has shipped?
Once your order is placed, you’ll receive an order confirmation email with your purchase details. As soon as your order ships, we’ll send another email with a tracking number so you can follow your package’s journey. If an item becomes unavailable after your purchase, we will notify you via email or phone within one business day.
Will I receive an order confirmation?
Yes! Every order receives a confirmation email sent to the address provided at checkout. Please ensure you enter your email correctly to receive updates about your order. We recommend saving this email for your records.
Do you charge sales tax?
We are based in Illinois and only charge sales tax on orders shipped within Illinois. This means you could save significantly compared to purchasing from retailers that charge tax across multiple states.
Can I modify my order?
Yes! If your order has not yet shipped, you can request changes by emailing support@thesolsticeliving.com. Any price differences will either be credited to your payment method or invoiced separately. To check the status of your order, reach out to us via email or call 941-260-0044.