Shipping Policy

Thank you for choosing The Solstice Living! We are dedicated to ensuring your order arrives quickly, safely, and efficiently. Below, you’ll find details about our shipping process and policies.

Shipping Costs

✅ FREE shipping on all orders within the USA!

Order Cut-Off Time

🕕 Orders placed before 6:00 PM EST (Monday – Friday) will be processed promptly.

Order Processing & Transit Times

📦 Processing Time: Orders are typically processed within 1-2 business days.
🚚 Transit Time: Most orders arrive within 4-7 business days from the shipping date.

Shipping Methods

We partner with reliable freight carriers to ensure safe and timely delivery. Large or heavy items may be shipped via 18-wheeler freight trucks. If your order requires freight shipping, our team will contact you to schedule a curbside delivery appointment. To prevent delays, please provide an accurate phone number at checkout for scheduling.

Order Confirmation & Tracking

📩 Once your order is placed, you’ll receive an order confirmation email verifying that we’ve received it and that your payment has been approved.
🚛 When your order ships (typically within 1-2 business days), you will receive another email with a tracking number and link so you can monitor your shipment’s progress.

Can I Change My Shipping Address?

If you need to modify your shipping address, please contact us within 24 hours of placing your order. We’ll do our best to accommodate changes before your order is dispatched.

Cancellations

Changed your mind? No problem! You can cancel your order anytime before it ships for a full refund. If your order has already been dispatched, please refer to our Refund Policy for return instructions.

Damaged or Incorrect Orders

We want every order to arrive in perfect condition! Upon delivery, please inspect your package carefully. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue. In such cases, we’ll arrange return shipping at no cost to you.

Need Assistance?

We’re here to help! If you have any questions about your shipment, reach out to our customer support team.

📞 Phone: 941-260-0044
📧 Email: support@thesolsticeliving.com
📍 Address: The Solstice Living, 1343 Main Street, Suite 705-768, Sarasota, FL 34236

Thank you for choosing The Solstice Living—we appreciate your trust and look forward to enhancing your outdoor living experience!